Privacy Policy – M Floor Installers

This Privacy Policy describes how M Floor Installers collects, uses, stores, and protects personal information provided by users when accessing our website, submitting enquiry forms, or contacting us through advertising platforms and communication channels. By using our services or submitting your personal information, you agree to the terms outlined in this Privacy Policy.

M Floor Installers operates in Australia and provides flooring installation services across Gold Coast, South Brisbane, and Northern NSW. We may collect personal information such as name, phone number, and email address when you request a free measure or quote, complete a form on our website, submit an Instant Form through Facebook or Instagram (Meta Lead Ads), or contact us directly by phone, email, or messaging applications.

The personal information collected is used solely for the purpose of responding to enquiries, providing measures and quotes, scheduling appointments, contacting you regarding your request, delivering our services, and improving our customer experience and marketing performance. We may contact you by phone, email, SMS, or messaging platforms in relation to your enquiry. You may opt out of marketing communications at any time by contacting us.

We take reasonable steps to ensure that personal information is stored securely and protected from misuse, loss, unauthorised access, modification, or disclosure. Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Australian laws and regulations.

In order to operate our business efficiently, we may share limited personal information with trusted third-party service providers, including ServiceM8 for job and customer management, Zapier for automation and system integrations, and advertising and analytics platforms such as Meta (Facebook and Instagram) and Google Analytics. Some of these service providers may store or process information outside Australia. We only share information that is reasonably necessary to perform our services and manage customer enquiries.

Our website may use cookies and similar technologies to analyse website traffic, measure advertising effectiveness, and improve user experience. These technologies may include the Meta Pixel and Google Analytics. You can choose to disable cookies through your browser settings; however, doing so may affect the functionality of certain parts of the website.

You have the right to request access to the personal information we hold about you and to request corrections if you believe that information is inaccurate or outdated. All privacy-related enquiries, requests, or concerns can be directed to us using the contact details provided below.

M Floor Installers may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or services. The most current version of this policy will always be available on our website.

For any questions or concerns regarding this Privacy Policy, please contact us at marcos@mfloorinstallers.com. M Floor Installers is based in Gold Coast, QLD, Australia.